Testimonials
Hands down the best bike shop I’ve been to during 20+ years of cycling in four countries.
Very welcoming, helpful, transparent and quick when I needed my tire fixed or new pedals. Their priority is clearly to help the customer. Great help in all things cycling whether you’re a beginner in need of more advice or an expert. Good selection of accessories at fair prices. N.M. 31/3/23
David is a superstar, and this store is great. Can’t recommend them enough. P.I. 29/11/22
I would thoroughly recommend Cycle Care. I am new to the cycling world and their attention to detail in setting up my bike was excellent. Highly professional with a fantastic range of bike and bike related products. S.H. 20/10/22
Fantastic customer service. Staff are friendly and will accommodate you at short notice from my experience. A.S. 8/10/22
Very knowledgeable and helpful. P.S. 3/10/22
Hi Simon, I promised to feed back to you following a bike fit on my new Dolan Ares. You probably remember all changes were subtle but have definitely made a positive improvement. You also took measurements to compare against my existing bike. They were almost exactly the same apart from my seat height being 2/3mm higher, as we guessed it might be. You perfectly gauged what I was looking for on the day and your help and understanding was very much appreciated. Best wishes, K.C. 9/9/22
Simon, Just wanted to thank you and your team for servicing my bike before the Etape this year. What a difference; bike was totally dialled in & a pleasure to ride. Cheers Nick H 25/7/22
They have been amazingly supportive with helping us provide bikes and helmets for our 6 Ukrainian guests
Thank you so much, you made a real difference J.S. 23/7/22
Came into shop To pick up my Scott spark bike after needed some major work on it, as usual Simon & the gang sorted it out for us fantastic job great customer service as always many thanks to you all Simon B 10/7/22
Top class service. R.M. 15/5/22
Always great and know what they are talking about. B.T. 8/5/22
Absolutely fantastic service from the team. Alfie sorted the indexing of my oval chain rings after my attempts couldn't quite get it right and my patience had been well and truly tested. Will definitely be looking to use this shop for ongoing purchases and servicing needs. Thanks all. S.B. 21/4/22
Fantastic effort by Simon and David! Thanks guys Geoff is ecstatic! S.J. 16/4/22
Great place, Had both my bikes stolen! Popped into Cycle Care and they have sorted out a new bike for me. G.J. 12/3/22
We made incredibly welcome as soon as we set foot through the door. Simon and Alfie were just immense. Knowledgable, friendly and willing to help despite a lower budget. Just brilliant. Can't recommend this place enough for anyone even thinking about getting a bike. M.A. 19/2/22
The best independent cycle shop around. Great advice, technical knowledge, range of stock and genuine interest. Simon, David and team are amazing. I wouldn't hesitate to recommend them time and time again! A.S. 27/12/21
Just wanted to say thank you soooo much David for helping me today with my gravel tyres and other bits & bobs. I’ve updated my changing inner tube & cleaning instructions now to incorporate your tips so I’ll hopefully have less problems in the future. I’ll definitely come back spring-time to organise an annual service (and whatever else needs doing then) and will see how I get on with the new tyres during the wet winter months. Meanwhile happy cycling 🚴♀️. Thanks again & take care. J H-M 6/11/21
Always very nice helpful people. Highly recommended shop. Dave S 3/10/21
Had a Brompton serviced and a puncture repaired. Was ready the next morning and the price was very reasonable. Steven H 2/10/21
Great customer service and knowledge staff. d 11/9/21
Great staff and service. Knowledgeable about all kinds of bikes. Were able to find and fix an issue with my derailleur very quickly and work out a suitable solution. Will be using again. Mike H 9/9/21
Excellent friendly staff and good selection of bikes, very helpful with buying a child's bike. Tony R 7/9/21
Always quality service 👌 D.J. 23/8/21
“I have recently purchased what can only be described as my dream bike and although it was all very nice I needed some extensive alterations to the existing cables and to then have the gears and other components set up professionally. Now this bike means a lot to me it cost me thousands and to be honest I was a little cautious as to whom I should give the work to so I contacted Simon at Cycle Care and he immediately put my mind to rest confirming that Cycle Care could easily carry out the extensive work that I required." Anon
I have known Simon for many years now and I have always found him to be very professional in his approach to work on bikes. Today I took my bike in to have the work carried out and within a very short time Simon was on the phone saying I could come and collect it which I did and I was amazed how good the bike now looked after the work that had been completed. They had done a fantastic job and I was over the moon with the quality of the service I received. I needn’t have worried at all Cycle Care were true to their name so a big thanks to Simon, Al & Ben and Cycle Care – first class fellas.” Andy G – Nov. 2019
“Hi Al. A fine shop. Thank you very much for your hospitality & customer care. A rare find nowadays to get so much help & attention. Regards” Nick – Sept. 2019
“For the attention of Allan – Hi Allan, many thanks for all the attention re: the purchase of my new Metro electric bike. I was very impressed with its performance and once I am back into good health I look forward to some long rides. Once again I was pleased with the care you showed advising me.” Regards, Anthony N – Sept. 2019
“For your reference, you were the only person in several bike shops I visited that was willing to offer this service, so thanks for offering it. All the other staff at the usual outlets had no idea what they were actually selling or how to establish what I needed.” Jason H – Oct. 2019
“In an age of mediocrity your service & attentiveness illuminate retail therapy, for which I am extremely grateful. All the best.” C.E.
“Thank you for all your help supplying and fitting me to my new Bianchi Infinito CV. Congrats to you and your guys for the amazing service and making buying a bike such good fun.” Carl
“I would like to compliment the customer service provided. Whenever I have been to Cycle Care, the staff have always been friendly & happy to help. Thank you very much.” R.W.
“Hello Simon, thank you for your continued amazing customer service. Your knowledge, advice and enthusiasm come without a price. From the day I walked in, I have been treated like a king and for that I will always return.” Howard
“I just wanted to let you and the guys know how pleased I am with my new bike. I took it out for a good go on Saturday and it rides like a dream. Thank you very much indeed for getting it sorted out for me and the work done. I will certainly recommend you to anyone I know looking for a great shop. I found your shop to be the most friendly and helpful of any I’ve been to. All the best for success and happy riding – see you in 200 miles.” S.H.
“Thank you again so much for the superb service and craftsmanship getting my bike back on the road. Last weekend, myself and some colleagues completed London to Paris and the newly upgraded Scott bike was key to this.” Samantha
“I am disappointed to report that after my first ride on the new bike it was not anywhere close to expectation. Surprisingly it exceeded everything I had hoped on every front. If this continues I will be unable to resist recommending you, your business and the Spark in the most glowing terms. Many thanks for your attention to detail. The shocks, as set up, were excellent. The SPDs astonishingly good. Sadly the worst thing now is my body!” Chris W